Exchange and Refund Policy

SBV Tools offers return or exchange to our customers.  Here’s our return policy at a glance:

Please note:

  • Please kindly email us at prior to mailing the return parcel out and ensure that details given are correct and complete. Failure to do so may result in rejection of returns. 
  • Any items that are not in its original condition, damaged or missing parts for any reasons not due to our error, will not be accepted. 
  • A receipt or proof of purchase (i.e. invoice number) is required to complete your return.
  • Only regular priced items may be refunded, sales items are not included. 
  • Customers will bear the shipping costs for returning the item. Shipping cost is non-refundable. The cost of return will be deducted from the refund. 
  • SBV Tools reserves the rights to withhold any refunds if your original item did not reach our warehouse. 
  • It is advisable to use a trackable shipping service or purchase shipping insurance. We will not be responsible for any loss of the returned item.  
  • An email will be sent to notify you on the status of your refund. 
  • Upon approval, your refund will be processed and the credit will automatically be applied to your original payment methods (3~7 working days). 
  • Any late or missing refunds, please kindly check with the respective banks.